Raymond Camden's ColdFusion Blog: So far iPhone 2.0 is.... DOA

So far iPhone 2.0 is.... DOA

Ugh. So I was really excited about the new iPhone 2.0 firmware. In fact, I had already grabbed a bunch of apps yesterday so I could sync as soon as possible. So far though it looks like my iPhone is dead.

On the first attempt to update, I got an unknown error. I then tried a restore. The restore "worked" as far as I know. iTunes said it was done and was going to restart my iPhone. On restart, the iPhone is now stuck in a "Slide for Emergency" mode where I can only make (I assume) 911 style calls. iTunes sees the iPhone, but gives me zero control over it. It is stuck "Accessing iTunes Store..." which makes me just a tiny bit mad that my phone is sitting here in brick mode essentially while trying to hit a store that is probably getting tons of traffic.

This entry was posted on Friday, July 11, 2008 at 8:48 AM. It was filed in the following categories: Misc. It has been viewed 27,971 times and has 972 comments.

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Comment 1 written by Craig on 11 July 2008, at 8:59 AM

I'm hitting the same problem, Ray. I didn't have the unknown error but am getting the slide for emergency and it's been that way for 30+ minutes. I'm going to let it ride for another 30 minutes...then see what's next
Comment 2 written by Gary Gilbert on 11 July 2008, at 9:02 AM

@Ray,

Before your iPhone died did you like it? I know you didn't fork out the cash for your iPhone, but now that you have one do you think you would actually buy one?

ps if anyone wants to promo me one I wouldn't mind :)
Comment 3 written by Raymond Camden on 11 July 2008, at 9:07 AM

Oh yeah - anger aside - I love my iPhone. I finally can check my mail from my phone, do texting easily, and I liked the apps there were in 1.x, but 2.0 is really going to explode things (when it actually works ;). It's also great for planes. I watch movies on it and since I've done that - flights have gone a heck of a lot faster for me.
Comment 4 written by Craig on 11 July 2008, at 9:10 AM

Ray - Craig again. I tried to access the iTunes store while hung. Now, when I click on my iPhone in iTunes, I get an error (unknown error -9838). I broke down and opted to call Apple. Once I get to a tech, which I am sure will happen in the next 12 hours :), I'll let you know what I find.

It does seem like it's a bandwidth thing but...
Comment 5 written by Simon Horwith on 11 July 2008, at 9:10 AM

Wow - that sucks! Makes me glad I haven't tried upgrading mine yet. After reading this article yesterday (http://feeds.feedburner.com/~r/ZDNetBlogs/~3/33181...) I was planning to upgrade this weekend... maybe not.
Comment 6 written by Felix on 11 July 2008, at 9:12 AM

Same here. Just googling around while I wait for what's probably just too much traffic. Man, they can come up with a product like an iPhone but can't plan sufficiently to make sure these updates go smoothly. Sheesh!
Comment 7 written by Hunter on 11 July 2008, at 9:15 AM

All same for me - I did the upgrade, am stuck in emergency mode and am geting a network connection to the itunes store error. What is that I didnt even order anything. I am very annoyed because now my phone is unusable while I am still on hold 30 mins later with Apple.
Comment 8 written by Miles Wade on 11 July 2008, at 9:16 AM

Im owned, they bricked my old phone and my new iPhone isn't working yet, getting 9838
Comment 9 written by natalie on 11 July 2008, at 9:16 AM

Mine is stuck the same way...i am sitting on hold waiting for a iphone rep
Comment 10 written by Greg on 11 July 2008, at 9:16 AM

I'm getting the same issue too. I updated to 2.0 firmware and it's just stuck in iTunes saying "accesing iTunes store". If I unplug it, the phone just says "slide for emergency".

Perhaps it has to connect to the music store to reactivate after a firmware upgrade? That seems like a dumb design.
Comment 11 written by Hunter on 11 July 2008, at 9:16 AM

And the error is that a secure network connection could not be established - make sure SSL 3.0 or TLS 1.0 are enabled and try again ... OMG the pain
Comment 12 written by Ben on 11 July 2008, at 9:17 AM

Hey guys. I'm having the same issue here upgrading my first-generation iPhone to 2.0. I'm getting the same error code as Craig (-9838). This sucks! This is my business phone and I can't be without it. I knew the iTunes Store would be swamped, but you just expect Apple to stay on top of traffic.
Comment 13 written by flamejob on 11 July 2008, at 9:17 AM

I have the same problem (in the UK).... hanging and no connection to the iTunes store to verify itself... very irritating
Comment 14 written by drew on 11 July 2008, at 9:18 AM

same problem here, the servers must be getting slammed
Comment 15 written by Rob Raskovsky on 11 July 2008, at 9:18 AM

Got exactly the same problem. Got my iPhone 3G 8gb jut now, got told to upgrade my iTunes to 7.7, and now I get a -9838 when I try to connect to my iPhone. What a load of w**k. Well done Apple, you have exceeded yourself once again.
Comment 16 written by Randy on 11 July 2008, at 9:18 AM

Same exact thing for me - this sucks - I need my phone!
Comment 17 written by Raymond Camden on 11 July 2008, at 9:18 AM

I can forgive Apple for getting swamped. What is dumb is the 'you cant use the phone till you hit the store' "feature". That part is unforgivable.
Comment 18 written by Mike on 11 July 2008, at 9:18 AM

If someone finds a fix for the 9838 error, please post! Sitting here with a dead phone..... :(
Comment 19 written by Dave Knife on 11 July 2008, at 9:19 AM

Same here, tried to upgrade to 2.0 now I get Slide for emergency.... Connect to Itunes, I get the "error -9838"
/sigh ....
Comment 20 written by Jeff on 11 July 2008, at 9:19 AM

Yep. Stuck as well. I thought it did a backup first, but I don't see that in iTunes either.
Comment 21 written by Amanda Johnson on 11 July 2008, at 9:19 AM

Same problem here. On the verge of tears will check back here later. Hopefully its just to much trafffic.. If its not please let the solutions lay here some where after breakfast and a shower.
Comment 22 written by Joe on 11 July 2008, at 9:20 AM

WTF?!?! I was so excited to get this upgrade, and this happens? I have friends driving out to see me right now and have no access to my phone whatsoever. As much as I love Apple, they aren't too swift with things on release. aslkdfjlsakdjf
Comment 23 written by Maxwell on 11 July 2008, at 9:20 AM

Same damn error. This blows!
Comment 24 written by blaykey on 11 July 2008, at 9:20 AM

same here, in england.

glad it isn't just me though!

i assume its traffic and it will all be fine
Comment 25 written by jules on 11 July 2008, at 9:20 AM

does anyone know of any confirmed successful 2.0 upgrades? I'm hanging in -9838 land as well...
Comment 26 written by Hunter on 11 July 2008, at 9:20 AM

I wonder why I'm seeing a different error ... why do i see "make sure SSL 3.0 or TLS 1.0 are enabled and try again" instead of the 9838 error?
Comment 27 written by Firstjg on 11 July 2008, at 9:20 AM

I was having the same problem with my iPhone when upgrading it to 2.0... The error was in itunes and whenever I would click on the iPhone on the left side of iTunes, the error would come up.. error 9838... the solution: I had to close iPhoto... then it worked perfectly after that... I think its because iPhoto was trying to bully iTunes into letting it read photos instead of go ahead and upgrade.... hope this helps (iPhone is working perfectly now..
Comment 28 written by tori on 11 July 2008, at 9:21 AM

same here. this sucks.
Comment 29 written by holly on 11 July 2008, at 9:21 AM

same exact problem and ready to kill Apple right now.
Comment 30 written by Bob Gibson on 11 July 2008, at 9:21 AM

Please someone post as soon as you find out the fix!
Comment 31 written by Jim Hill on 11 July 2008, at 9:21 AM

I'm getting this same problem with new iphone 2

Aaaargh!!!

Not a smooth launch in the UK at all
Comment 32 written by Jemima on 11 July 2008, at 9:21 AM

Same problem here!

So Annoying!
Comment 33 written by Jason S. on 11 July 2008, at 9:22 AM

I get the same error -9838. I am dead in the water. I hope they get a fix soon.
Comment 34 written by RCB on 11 July 2008, at 9:22 AM

Well, this pulled up pretty high on google while searching for this problem so we should make this our doa central.
I've tried syncing with dock, without, changed my itunes password, checked my network settings, nothing.
I can get to itunes store, but it pulls up an error box when I connect my phone. They're probably just swamped, but I'm getting more pissed by the minute.
Comment 35 written by Peter Marreck on 11 July 2008, at 9:22 AM

I got here by googling "iphone 9838" so that should tell you enough ;) No idea how to fix it, seems to be something wrong on Apple's end...

This is the bleeding edge, folks... This happens sometimes ;)
Comment 36 written by Raymond Camden on 11 July 2008, at 9:22 AM

@mike - On the Apple support forums, folks are saying that if you wait, eventually, it works. But the wait time can be 1 hour +. I think I'm about 40 mins in now.

(And by the way, this is easily the most quickly viewed blog entry I've written. 40 mins old and close to 700 views. Dang it I need to add some more ads! ;)
Comment 37 written by natalie on 11 July 2008, at 9:22 AM

my iphoto is closed...even restarted computer...grrrrrr...i am sooo pissed

ps- i am really not into the music they are playing on hold
Comment 38 written by Dave on 11 July 2008, at 9:23 AM

i have the same problem... sitting here with a brick and getting the -9838 error code. if anyone finds a fix, please post it!
Comment 39 written by Anthony Moussa on 11 July 2008, at 9:23 AM

SAME PROBLEM
AFTER 30 minutes on hold with Apple, instead of them picking up, they just hung up on me!
Comment 40 written by Rekkart on 11 July 2008, at 9:23 AM

Same here as of 9:22 A.M. Central time in the USA. The AT&T store said they couldn't activate it because
Comment 41 written by AAlgar on 11 July 2008, at 9:23 AM

Well, nice to see I'm not alone, I guess. Yay, progress!
Comment 42 written by Jeff on 11 July 2008, at 9:23 AM

They should have rolled out 2.0 a few days ago, so we could upgrade first, and they could work out the kinks. I wonder if 3G users are having any problems.
Comment 43 written by Jono on 11 July 2008, at 9:23 AM

same same

this is kind of obnoxious, like how many people are without a phone right now? that's just uncool.
Comment 44 written by Nick on 11 July 2008, at 9:24 AM

You know what they say...

9838 is the new Blue Screen. Wah waaahhhh. silly early adopters, when will you learn?
Comment 45 written by Jaime Starstar on 11 July 2008, at 9:24 AM

I'm getting this very same error. Does anyone know if there are any people who've successfully upgraded their 1G iPhone to 2.0 yet? I literally CAN'T call Apple cuz this is my only phone!
Comment 46 written by kjn on 11 July 2008, at 9:24 AM

I am in Kentucky and having same problem
Comment 47 written by Jeff K on 11 July 2008, at 9:24 AM

9838 for me as well. At least they have decent hold music while waiting on the support line.
Comment 48 written by FIrstjg on 11 July 2008, at 9:24 AM

FIX: CLOSE IPHOTO OR ANYHTING THAT CAN ACCESS THE IPHONE EXCEPT iTUNES

READ MY POST ABOVE!
Comment 49 written by Jonathan Ellis on 11 July 2008, at 9:24 AM

Same problem here. On hold with Apple, I'll post if I find out anything.
Comment 50 written by Giacomo on 11 July 2008, at 9:24 AM

The same in Italy... exactly the same...
:((((((((
Comment 51 written by Nate on 11 July 2008, at 9:24 AM

I'm having the same issue trying to download 2.0 to my first generation iPhone. It's currently in emergency mode and I can't access the store, instead getting the cryptic 9838 error message. Extremely frustrating at best.
Comment 52 written by A in DC on 11 July 2008, at 9:24 AM

Same error here and the apple support website has no record of error 9838, way to go apple. Does anybody know of a fix for this issue, if not my $400 paper weight is doing me no good.
Comment 53 written by theskunk on 11 July 2008, at 9:25 AM

Tried your fix, no workie
Comment 54 written by Blake on 11 July 2008, at 9:25 AM

Support told me that their servers are backed up. It will take a while, so just sit tight. Ugh.
Comment 55 written by Steve Barker on 11 July 2008, at 9:25 AM

Same for me! Just tried to download the 2.0 software - it went through the 20 minutes or so process, and right at the end came up with the error - 9838 message, leaving the iphone only able to make emergency calls. The graphic on the screen is requesting that I connect with itunes, but every time I do, the same error message comes up, saying - There was an error in the iTunes Store. Please try again later. Fantastic!! I am now unable to access any of my iphone details on iTunes! Has anyone on the planet been able to successfully download 2.0 I wonder?
Comment 56 written by Dave Knife on 11 July 2008, at 9:25 AM

UPDATE**

Was having this issue, with phone connected, clicked on Itunes store, it connected, so I clicked back on my phone, and magically it finished, now operating fine. Contact, emails adds, calendars, everything still there but my photos =(

I would say be patient, seems like a traffic issue.
Comment 57 written by Bob Gibson on 11 July 2008, at 9:25 AM

Closing everything fixes NOTHING
Comment 58 written by Anthony Moussa on 11 July 2008, at 9:25 AM

This is definitely going to cause some type of class action law suit.
Just to think I am going away for a week in 12 hours, and I need my phone, if I can't get it to work, I will have to re-activate my old blackberry.
Comment 59 written by James Evans on 11 July 2008, at 9:25 AM

Exact same problem here.
Comment 60 written by tori on 11 July 2008, at 9:25 AM

closing iphoto doesn't work. or at least not for me. mines been closed the whole time.
Comment 61 written by Justin S. on 11 July 2008, at 9:25 AM

Hanging after restore, 9838 also. Going to pick up a 3G iPhone right now.
Comment 62 written by Amanda on 11 July 2008, at 9:26 AM

All systems are a go!!! Well it seems to be working, says its doing stuff.
Comment 63 written by gta on 11 July 2008, at 9:26 AM

hey guys, just got it to work *finally* clicked on and off of the iPhone in the sidebar in iTunes a bunch of times until it took. hope it helps.
Comment 64 written by justin on 11 July 2008, at 9:26 AM

-9838 problem here too. I'm very disappointed!
Comment 65 written by holly on 11 July 2008, at 9:26 AM

same -9838 error, with iPhoto closed the whole time. wow this is unbelievably infuriating.
Comment 66 written by Jeff on 11 July 2008, at 9:26 AM

And Microsoft added some upgrades today as well. Guess I'll try a reboot. I've already turned on SSL 3.0 and TLS 1.0.
Comment 67 written by Top Timmy on 11 July 2008, at 9:26 AM

Same here! Any idea on wait times from apple support
Comment 68 written by Ken on 11 July 2008, at 9:26 AM

Well, same error here. "Unofficial" upgrade to wife's iPhone last night worked great. I've tried forcing my phone into Recovery mode (Power off phone, Launch iTunes, Hold Home button & plug in iPhone) and now it's re-applying the firmware. Hopefully this will work!
Comment 69 written by Nelson on 11 July 2008, at 9:27 AM

Same thing happened to me error occurred (-9838)

I left it for about 20 minutes... same thing... I read all the posts here and tried again. My iphone was connected to itunes... I was clicking on the itunes store and back again on the iphone icon and same error message came up over and over. I then clicked on ringtones (instead of itunes store) and back on iphone and it FINALLY finished the update... I guess i got lucky.
Comment 70 written by Juan on 11 July 2008, at 9:27 AM

I am at work and was able to download the new 2.0 software to my phone, however, when the restore was complete, the phone got stuck on the activation screen. Only letting me make an emergency call if needed. I connect the phone to the computer and get an error that it could not be connected to iTunes Store (error -9838). This has been going on for an hour and a half now.
Comment 71 written by Dave on 11 July 2008, at 9:27 AM

@FIrstjg: there must be something else going on. i tried closing everything and still no success..
Comment 72 written by Chris on 11 July 2008, at 9:27 AM

Same error (-9838). Great work Apple!
Comment 73 written by Luc on 11 July 2008, at 9:27 AM

Looks like I'm not alone! Same error -9838. On the bright side, I can always make an emergency call, which I might have to do if they don't get this fixed right away!
Comment 74 written by chuck moffatt on 11 July 2008, at 9:27 AM

Same here. iTunes store says it has a problem and 9838 appears. So yes, no phone! How nice! Brick mode.
Comment 75 written by vin on 11 July 2008, at 9:27 AM

it is telling itunes to load........... so hopefully it will work
Comment 76 written by Heath on 11 July 2008, at 9:28 AM

Probably doesn't help that the new phone was released the same day as the update. I'm sure all the new phones are having the same access issues.

The posts sound painfully familiar. First phone release anyone?
Comment 77 written by Don Judd on 11 July 2008, at 9:28 AM

Here's the solution to this error:

Go into Image Capture on your Mac, and set the preferences to No Application when a digital camera is connected. Then connect your iPhone to iTunes and it will complete the activation process.
Comment 78 written by Daryl Spitzer on 11 July 2008, at 9:28 AM

Same problem. I guess I'll call AppleCare too.
Comment 79 written by Larry on 11 July 2008, at 9:29 AM

Same problem here. I'm in California.
Getting a -9838 error. Must be a problem in completion of the upgrade by connecting to the servers. By the way, did anyone already download apps yesterday?
Comment 80 written by Michael on 11 July 2008, at 9:29 AM

Got the new iPhone, plugged it in. Just sat for half an hour waiting for itunes store. Contacted O2, and they say that the phone has to be activated by them before it can be activated by itunes. This apparently can take "up to 72 hours". That sounds really intelligent!

Thought, OK, I'll upgrade the software to 2.0 and on my original iphone. Took ages to load the new software, and finally when the itunes restarted the phone, got (unknown error -9838) message. Now getting the same message on both the old and new iPhones.

You would have thought they'd be a little more organised than this.
Comment 81 written by caffagio on 11 July 2008, at 9:29 AM

Same problem with my new iPhone 8GB 3G... Posting from Finland.
Comment 82 written by Peter Marreck on 11 July 2008, at 9:29 AM

OK, I got it to pass the step with the error. The solution is: brute force. Here's what I did: I repeatedly clicked my Music library, then the iPhone device (whereupon it would try to connect again), until the error went away. Now the iPhone says "Waiting for activation" and is restoring.

This makes it seem like it's a traffic issue. Hope this works for others until they fix the capacity issue.
Comment 83 written by Kevin on 11 July 2008, at 9:30 AM

Im getting the same error message! UGH! I so mad right now...
Comment 84 written by James on 11 July 2008, at 9:30 AM

Closing the address book and calendar apps worked for me. Now fighting for access to the iTunes store.
Comment 85 written by tori on 11 July 2008, at 9:30 AM

Update

like what others said, just wait it out. mine is working now.
Comment 86 written by Mack on 11 July 2008, at 9:30 AM

Same problem. I restarted and after a re-launch of iTunes, was able to connect to the store. The "connecting" message took a while to clear and actually connect, but it looks like everything is going forward at this point. Will report back in a few.
Comment 87 written by DOA on two iphones mine and the LOH -9838 on 11 July 2008, at 9:31 AM

Common Apple, I am bricked on two phones now~
Comment 88 written by anirudha on 11 July 2008, at 9:31 AM

same thing ,

tried ringtone-iphone buttons a couple of times IT WORKED.

UPDATED to 2.0.
Comment 89 written by Drew on 11 July 2008, at 9:31 AM

I got through to Apple Tech Support. They said they're slammed and that this error is happening to everyone. The only solution is to "wait for a bit and then plug the phone back into the computer." She said that the firmware has installed, but it needs to connect BACK to the iTunes Store to verify, and since it can't get through, it's bricking the phone. Very nice person, my hold time was 30 seconds, tops. So, I'm waiting. Worse case scenario? I get a 3G phone later. :) Great device, worth the minor headache
Comment 90 written by Anthony Moussa on 11 July 2008, at 9:31 AM

FIX - someone else was right.
Just click on and off of "iphone" in ITunes and by chance you will eventually get a connection to the store.
IM DONE!
Comment 91 written by Zak on 11 July 2008, at 9:31 AM

Same thing in Japan. Early adopters are suckers.
Comment 92 written by JP Roberts on 11 July 2008, at 9:32 AM

I was getting the 9838 error as well. I just decided to be patient and see what happens. Looks like it is a traffic thing. Mine finally connected and completed the restore process and is restoring my data from the backup it created.
Comment 93 written by samo on 11 July 2008, at 9:32 AM

iT DUN SAIS IT IS UNABVABLE AT DIS TYME like da spice tyme
Comment 94 written by Josh on 11 July 2008, at 9:32 AM

getting message stating no more activations for iphones.... wtf mate.
Comment 95 written by kjn on 11 July 2008, at 9:32 AM

Just got a new message. "Iphone activations are unavailable at this time" message.
Comment 96 written by Alana on 11 July 2008, at 9:32 AM

Same thing is happening to me now....... :-/
Comment 97 written by psycho on 11 July 2008, at 9:32 AM

Hmm I'm now getting a -4 error instead of -9838. Has apple changed something?
Comment 98 written by Patrick on 11 July 2008, at 9:32 AM

Just got a new message from iTunes (replaces the 9838 error)

iPhone activations are unavailable at this time.

We're sorry, we are unable to process any new activations at this time. Please disconnect your iPhone and try again later.
Comment 99 written by essam on 11 July 2008, at 9:32 AM

Just saw a "iphone activations are unavailable at this time...." message in iTunes with iphone connected.
Comment 100 written by Pete on 11 July 2008, at 9:32 AM

I went to the Apple store at 6am this morning here in Buffalo. I was told at 7:45 that if I had discount through my work then I would have to go an AT&T store.

I went upstairs in the Galleria Mall to the AT&T store and cashed out. Agreed to the contract ect. They then were attempting to activate my 3G iPhone it was taking a long time and the manager announced that we could take the phones home and activate them ourselves. I had to get to work so I flew out of there. Now when I try to activate my phone in iTunes 7.7 I'm getting the -9838 error code.
Comment 101 written by rickyT on 11 July 2008, at 9:32 AM

Dude, just restart your computer.
Comment 102 written by Larry on 11 July 2008, at 9:33 AM

Here's the solution to this error:

Go into Image Capture on your Mac, and set the preferences to No Application when a digital camera is connected. Then connect your iPhone to iTunes and it will complete the activation process.

No go. Was already on No Applications.
Comment 103 written by Eric Vollnogel on 11 July 2008, at 9:33 AM

I purchased an iPhone 3G an hour ago. The store was having problems with the iTunes activation, but I finally got it activated. When I got home, I tried to sync and got the 9838 error message. I got through to Apple iPhone support and the tech said the 9838 message means their server is too busy. He said their servers are slammed at the moment and if I wait until later, when the servers are less busy, it should work. I hope this helps.
Comment 104 written by Mike on 11 July 2008, at 9:33 AM

They've just now pulled the software update from the website. Great timing Apple.
Comment 105 written by Joe on 11 July 2008, at 9:33 AM

Ok, I did the image capture thing now, and now it's just stuck on "Accessing iTunes Store"... how long will it be doing this for?
Comment 106 written by Larry Doyle on 11 July 2008, at 9:33 AM

Mine got through after about 45 minutes, and is now up and working. It's just a network glitch, I guess. Sucks to wait, but better than a bricked phone.
Comment 107 written by James Evans on 11 July 2008, at 9:33 AM

Now, iTunes is just holding forever, trying to connect through to the servers... no 9838, though, so I'm optimistic. Sort of.
Comment 108 written by Seth on 11 July 2008, at 9:34 AM

Hi... Same things are happening to me this morning. First the -9838 error. Now I get an official "activations are unavailable" message.
Comment 109 written by Cory Martin on 11 July 2008, at 9:34 AM

Hold down on the home button when you are docking the phone until you get a message in iTunes.
Comment 110 written by Kyle Morgan on 11 July 2008, at 9:34 AM

For the record, I am having the same issue (Error: 3839) that everyone else is having. I am in California, USA.
Comment 111 written by Septimus on 11 July 2008, at 9:34 AM

It looks like it's basically just a busy server error. Mine seems to have completed it now (re-syncing music now).
Comment 112 written by Rekkart on 11 July 2008, at 9:34 AM

Don Judd's post about Image Capture is correct. The 9838 error will go away if you go into the Preferences and select No Application. iTunes will connect the phone to the store and start working.
Comment 113 written by Jaime Starstar on 11 July 2008, at 9:35 AM

Ok after some time and another reboot, I got a restore screen and "Waiting for Activation This May Take Some Time" on the phone screen.
Comment 114 written by Tim Jameson on 11 July 2008, at 9:35 AM

I had the -9838 too. I followed Don Judd's advice and it sorted the issue...

Here's the solution to this error:

Go into Image Capture on your Mac, and set the preferences to No Application when a digital camera is connected. Then connect your iPhone to iTunes and it will complete the activation process.
Comment 115 written by Hunter on 11 July 2008, at 9:35 AM

Strange - if I click on the store I can access it but when I click back to iphone it cannot - when will this end???
Comment 116 written by Pi$$ed off Johnny on 11 July 2008, at 9:35 AM

Same 9838 here in NYC.
Comment 117 written by JL on 11 July 2008, at 9:35 AM

Restarted itunes, all good!!
Eastern PA 10:35 AM EST
Comment 118 written by Aaron Guck on 11 July 2008, at 9:35 AM

Hey guys, I has having this same error, but then I just replugged it in a few times and now it seems to be moving along nicely albeit a bit slow.
Comment 119 written by Critter on 11 July 2008, at 9:35 AM

ack! I manually updated mine yesterday morning and it went off without a hitch. perhaps it's all down to networks being clogged?...
Comment 120 written by Matt on 11 July 2008, at 9:36 AM

I'm getting the 9838 too. I've had a bricked phone for over an hour.
Comment 121 written by holly on 11 July 2008, at 9:36 AM

just tried restoring etc., it is only giving me the option to restore to 1.1.4 software (this was after i had updated to 2.0 and got the hanging screen/9838 error)
Comment 122 written by Hunter on 11 July 2008, at 9:36 AM

and what if you dont have a mac - what is the fix??
Comment 123 written by adam on 11 July 2008, at 9:36 AM

guys, i had the same problem so i kept clicking on the music icon then back to the iphone one and after a few tries it worked fine.
Comment 124 written by James Evans on 11 July 2008, at 9:37 AM

Finally working.
Comment 125 written by Randy on 11 July 2008, at 9:37 AM

Now it's stuck on "Accessing iTunes Store" instead of 9838, but it's taking forever...fingers crossed
Comment 126 written by dave Knife on 11 July 2008, at 9:37 AM

Spoke with Apple support, confirmed, this is a traffic issue. Please be patient.
Comment 127 written by Jason Frey on 11 July 2008, at 9:37 AM

FIX......................

LIKE A FEW HAVE SAID TRY CLICKING AWAY FROM THE IPHONE DEVICE ON ITUNES AND BACK AGAIN UNTIL YOU GET THOUGH
Comment 128 written by Luc on 11 July 2008, at 9:37 AM

I posted earlier that I was having the same problem. Well, now all is fixed. Error 9838 is a 'Server Overload' error. You don't have to repeatedly click off and on your iPhone in iTunes to get it to work. In fact, by doing this, you lose your place in 'line'. If you just wait, it will finish. Mine updated and is currently making phone calls on 2.0 software after a 40 minute wait. This just goes to show when 6 million iPhone users upgrade all at the same time, servers start to panic. Have patience!
Comment 129 written by Joe on 11 July 2008, at 9:38 AM

should it start doing something other than "accessing iTunes store" after getting past the error? lasdkfjlskdjf
Comment 130 written by datico on 11 July 2008, at 9:38 AM

I had the same 9838 error as everyone else. After reviewing posts, it seemed to me it's just a web traffic issue. I kept hitting my iPhone in iTunes over and over, and finally got a new screen instead of the error, stating that no more iPhone activations could be completed at this time, try again later. So I unplugged my iPhone and plugged it back in, and voila.

So just keep trying, eventually you might get through.
Comment 131 written by Randy on 11 July 2008, at 9:38 AM

Finally worked after saying "Accessing iTunes Store" for 5-10 minutes
Comment 132 written by st. louis on 11 July 2008, at 9:39 AM

same here, had the 9839. closed itunes and iphoto, reloaded itunes only and now im stuck with "Accessing iTunes Store". Been about 5 minutes now. Garbage.
Comment 133 written by holly on 11 July 2008, at 9:39 AM

whoa, i just got an error message that my phone cannot be restored. this cannot be good.
Comment 134 written by Jaime Starstar on 11 July 2008, at 9:39 AM

OK! Now there's a new warning screen about no signal... Which is funny because I made a phone call immediately before plugging my phone in to my computer.
Comment 135 written by Dave on 11 July 2008, at 9:39 AM

Same thing happened but this was eventually resolved.

Key is to not panic. It eventually goes through. I tried unmounting and reconnecting iPhone to iTunes and after 10 or so tries, I got lucky and it started communicating with the store. 5 minutes later, things are working.

Good luck and be patient.
Comment 136 written by Chris Miller on 11 July 2008, at 9:40 AM

Same issue here in New Jersey..

How many are willing to bet that this update has worked for Windows Users before Macs?? ;)

The hold music for tech support is AWFUL.
Comment 137 written by RubyGrrl42 on 11 July 2008, at 9:40 AM

Upgrading my existing iPhone, I was also getting the 9838 error (how I found this entry), but just rebooted and now "Accessing iTunes Store", now Restoring iPhone from backup. Success!
Comment 138 written by Mike on 11 July 2008, at 9:41 AM

Accessing iTunes Store...

////////////////////////

-_-
Comment 139 written by Richard on 11 July 2008, at 9:42 AM

Hang in there, mine has just corrected itself after leaving it to do its thing for an hour despite the 9838 error
Comment 140 written by Hunter on 11 July 2008, at 9:42 AM

I've tried all of the recommended fixes and cant get any of them to work ... darn "network timed out" on accessing itunes store
Comment 141 written by Tom on 11 July 2008, at 9:42 AM

Originally the error message I got was about the SSL 3.0 and the TSL 1.0 settings. I checked that in "Internet Options" and it was fine (obviously...)

Now I'm getting the could not connect to iTunes store, network timed out error.

This sounds like a server overload to me.
Comment 142 written by S. Ben Melhuish on 11 July 2008, at 9:42 AM

I got past -9838 the same way as a couple of other posters (most recently Peter Marreck) -- keep trying over and over again. There was a long wait while it was "Accessing iTunes Store", and then it finally finished reactivating and started syncing my stuff back (which it's still doing now).

Good luck, all.
Comment 143 written by nob on 11 July 2008, at 9:42 AM

-9838 is a server load problem. Try again, and you will get through
Comment 144 written by Joe on 11 July 2008, at 9:42 AM

GOT IT! ka ching, all to do with patience ... :-)
Comment 145 written by Andrew Strumfels on 11 July 2008, at 9:42 AM

You just have to be patient if youre not getting the error message, it took me 15 min to get it to activate. just let it sit there
Comment 146 written by Dave on 11 July 2008, at 9:43 AM

FINALLY!!! It worked. I used the method some have suggested-- clicked on ringtones and then back to the phone over and over. It was accessing itunes for awhile, but finally worked. Since the servers are slammed, the more times you try, the more chances you have to connect (in theory at least).
Comment 147 written by Jeremy Jones on 11 July 2008, at 9:43 AM

I had the same problem but after about 40 minutes it finally worked. I guess it just takes time.
Comment 148 written by sam on 11 July 2008, at 9:43 AM

patience, my came back on.....thank god, just let it sit, it will do what it needs to do
Comment 149 written by MDS on 11 July 2008, at 9:44 AM

Who says we dont live in an instant gratification world. Dont worry people, the pain and agony of being first will soon subside.
Comment 150 written by Alana on 11 July 2008, at 9:45 AM

It's making progress... When I plugged the phone in I was getting 9838; now at least it's trying to access iTunes!! guess we'll all be playing the waiting game this morning...
Comment 151 written by Alana on 11 July 2008, at 9:45 AM

"Don't worry people, the pain and agony of being first will soon subside."

Lol... :)
Comment 152 written by Hunter on 11 July 2008, at 9:45 AM

Does anyone know if when connected it will keep trying to sync with the store? If I just let it sit will it work??
Comment 153 written by joel Dobson Jr on 11 July 2008, at 9:46 AM

Apple should give you guys a medal - good job on keeping everybody updated, and Apple tech Support should be relieved there are postings like this to help keep everybody sane
Comment 154 written by holly on 11 July 2008, at 9:47 AM

ok at least now it's restoring my phone (i think to 1.1.4 -- WTF?)
Comment 155 written by Amanda on 11 July 2008, at 9:47 AM

Now i just wish I didn't have so much crap on this thing because its still backing up my videos and what nots....
Comment 156 written by Chris on 11 July 2008, at 9:47 AM

Patience? This is my phone that is used for my business and children to get a hold of me. Why the hell does my phone have to connect to the iTunes Store before it will work!
Comment 157 written by MDS on 11 July 2008, at 9:47 AM

Now that I've successfully upgraded. Any know how to hack 2.0? Its been 2 minutes, please help me.
Comment 158 written by Jaime Starstar on 11 July 2008, at 9:48 AM

I think I have some marginal success...now it's just updating everything to my phone. WOOHOO!
Comment 159 written by st. louis on 11 July 2008, at 9:48 AM

just started to work, 10 - 15 minutes maybe. once you access itunes store just sit back and wait.
Comment 160 written by Vincent on 11 July 2008, at 9:49 AM

i had the same problem of waiting for "accessing itunes store". i just waited and waited and finally it switched to "waiting for activation" then "restore complete" and now "phone is activated". for me, i didn't do anything. it was just a matter of time. although it was only about 15 or 20 minutes of waiting i believe. i hope this comment helps. best, v.
Comment 161 written by Steve Nelson on 11 July 2008, at 9:49 AM

MUHAHAHAHAHAHAHAHA! I bet apple put a loop in the installer just to get another story on the net about the iphone!

for(i=0;i<100000000000000000000000000000000000;i++)

You have to give them credit. They know how to produce press. bad press, but press none the less.
Comment 162 written by Sole Collector on 11 July 2008, at 9:50 AM

Like everyone else - having the same problem. I'm hooked on a 30+ minute wait. Of course I have some phone calls coming in that I can't miss... well - I guess I can miss them because I did and I don't have a land-line here. Big BITE! I think I just got pwned.....
Comment 163 written by pupa-wear on 11 July 2008, at 9:51 AM

Help My phone died too. I guess I just need to get a new one. A little help from dog lovers please! http://www.pupa-wear.com
Comment 164 written by Troy Marsh on 11 July 2008, at 9:52 AM

Great Now I got a NEW iTunes Error -4 this time!
Comment 165 written by Evolution on 11 July 2008, at 9:52 AM

It's 10:48am EST here, I have been trying to at least 2 hours to get this update thing to work. I updated my iPhone, and when i connect it to iTunes I get an error. I am unsure of the code but it tells me the following:
"We could not complete your iTunes Store request. The
network connection times out.

Make sure your network settings are correct and your network
connection is active, then try again."

Why is it doing this? Is this the problem you are all having also? Anyone have a cure?
Comment 166 written by kjn on 11 July 2008, at 9:52 AM

I waited for 10 minutes and was about to go do something while waiting and a error thing said you have timed out or been kicked off or something and I had to manually start over.
Comment 167 written by Raymond Camden on 11 July 2008, at 9:52 AM

Woohoo. It worked. Like Amanda now though I'm waiting through a long sync. I assume when done I'll have a 2.0 phone. ;)
Comment 168 written by zeldaprimed on 11 July 2008, at 9:52 AM

well thats great...i thought that someething was wrong with mah netwrok and went and resetted everything...

actually brought the phone to work to see if i have any better luck, but now i see its on their end...greeeeeeeeeeeeaaaaaaaaaat
Comment 169 written by holly on 11 July 2008, at 9:53 AM

phone restored (no way to know if to 2.0 or 1.1.4), was hanging on the "accessing itunes store" screen that made me think the whole thing was busted the first time, then got a new error message, -4? Does anyone know what a -4 error is?
Comment 170 written by nunya b. on 11 July 2008, at 9:53 AM

I finished the download for the software and had it put on the iphone ages ago, now i have been trying for over 2 hours to get it to connect to the store, i got the (-9838) error several times now, and i finally got it to "accessing itunes store..." and it gave me error (-4), and i have to idea what to do at this point. You would think that after the fiasco of the first night of the iphone 1.0 launch they would have brought in more servers to deal with the obvious problem. the secret is that they don't care how long we wait because in the end we will still like the 2.0 software.
Comment 171 written by MOTOKA on 11 July 2008, at 9:53 AM

I got a 9838 message error too, and now after restart iTunes, the message disappear and I got stuck with the "Accessing iTunes Store" loading message. I've been sitting here for at least 25 minutes and no luck.
Comment 172 written by MDS on 11 July 2008, at 9:54 AM

Clicking refresh on this blog is the most fun I've had all week.
Comment 173 written by knut on 11 July 2008, at 9:54 AM

when i conect it says it cant access the itunes store...

wtf am i suppose to do?

what has worked for other ppl?
Comment 174 written by holly on 11 July 2008, at 9:55 AM

Nunya, I have the same -4 error now. Anybody know what a -4 error is??? I was getting the -9838 error before.
Comment 175 written by Jeff on 11 July 2008, at 9:55 AM

Here's an idea...email Steve Jobs and tell him to buy Cisco routers and Intel servers!
Comment 176 written by Robert Foster on 11 July 2008, at 9:56 AM

Hey Guys, Be patient. I had all these problems. I have just manage to reconnect and be successful with the upgrade. You have to respect them folks at apple. It does what it says on the box! Rob
Comment 177 written by holly on 11 July 2008, at 9:56 AM

Nunya, I disconnected and then reconnected, and now I have the -9838 error again.
Comment 178 written by MATt on 11 July 2008, at 9:57 AM

Same access issues here.

Well at least we're all feeling the same pain!
Comment 179 written by Brian Kirkegaard on 11 July 2008, at 9:57 AM

im gettin a -4 error now .ughhh
Comment 180 written by kjn on 11 July 2008, at 9:57 AM

network connection lost again. 4th time. I have to go to work now. this sucks.
Comment 181 written by Curtis Elliott on 11 July 2008, at 9:58 AM

I was getting the ~9838 error earlier as well, now am getting the ~4 error after waiting about 15 minutes with the "accessing itunes store" message.

what's a ~4?
Comment 182 written by nunya on 11 July 2008, at 9:58 AM

holly, i have no idea what the problem is, i have tried using all sorts of search engines, and human help for it. and now my error is just haphazardly switching between (-4) and (-9838) with no seeming pattern or reason.
Comment 183 written by Jeff on 11 July 2008, at 9:58 AM

I think I'll have a beer while I wait.
Comment 184 written by kjn on 11 July 2008, at 9:58 AM

i am getting 9838 error again.
awesome
Comment 185 written by Brian on 11 July 2008, at 9:59 AM

lol, gettin the 9838 error now
Comment 186 written by noah on 11 July 2008, at 9:59 AM

this is ridiculous. though i am glad that it is not only me the one experiencing the issue, like nunya said, you would think they would figure something out by now to avoid this kind of problem. i have been an apple fan for about 5 years now and this is really disappointing. to top it all off i drive to the store nearby and #1 they won't let you in (because their ego is over the roof) and think it's cool to make a scene and only let iphone buyers in. #2 they tell me there is nothing i can do andthat i have to wait - without a working phone until the problem is fixed (this is when i thought it was only me with the problem).

overall Apple needs to step their game up if they want to be known for reliability and by now be prepared to face problems wit software that they seem to "never expect"
Comment 187 written by holly on 11 July 2008, at 9:59 AM

I don't understand Luc's comment above about "losing your place in line" if you disconnect and reconnect. After I get the -9838 error it doesn't appear to be doing anything, it's not hanging, it just stops doing anything at all, so it seems to me I need to unplug and reconnect in order to try to re-establish a connection to the server? Thoughts?
Comment 188 written by MDS on 11 July 2008, at 10:00 AM

It seems to work if you sit on your hands and cluck like a chicken.
Comment 189 written by agnprl on 11 July 2008, at 10:00 AM

Did anyone having the issue this morning get it resolved? Mine's been out of commission for 2 hours.
Comment 190 written by natalie on 11 July 2008, at 10:01 AM

now it is telling me randomly along with the error9838 that it couldnt compete my request and the network connection was reset...ahhhhhhh!
Comment 191 written by Jim Long on 11 July 2008, at 10:01 AM

I just got off the phone to iphone support: 1 (800) 694-7466
The activation server is DOWN. Polite apologies. I told him Windoze users were
used to this, not die hard Mac users.
Comment 192 written by chuck moffatt on 11 July 2008, at 10:01 AM

I bet Blackberry is enjoying this blog!
Comment 193 written by Knut on 11 July 2008, at 10:01 AM

has anyone tried restoring to a different firware then upgrading again?

i am now
Comment 194 written by agnprl on 11 July 2008, at 10:01 AM

I called apple and they said to unplug and try to reconnect every hour or so...the update won't complete until it connects. Sucks!
Comment 195 written by holly on 11 July 2008, at 10:02 AM

i would call tech support, IF THIS UPGRADE HADN'T THRASHED MY PHONE. (no landline.)
Comment 196 written by Stephen on 11 July 2008, at 10:02 AM

Bad - Bad - Bad - Poor planing - 3G and 2.0 on the same day.

Maybe they need to buy some servers and storage, plus more bandwidth... (could buy Sun Micro :-) )
Comment 197 written by agnprl on 11 July 2008, at 10:02 AM

Apple also said you can't restore to a 1.x version once you've installed the 2.0 update (I told them I'd rather have a functional phone for the weekend, and apparently that isn't an option)
Comment 198 written by kjn on 11 July 2008, at 10:03 AM

now it gives the 9838 over and over and over and over.
Comment 199 written by Jeff on 11 July 2008, at 10:03 AM

I think I'll go back to watching videos of the Gemini space program....back when computers REALLY worked....lol
Comment 200 written by mattdeuce on 11 July 2008, at 10:03 AM

same here in Los Angeles... argh!
Comment 201 written by holly on 11 July 2008, at 10:04 AM

activation server is down? like altogether down? but some people say they are successful...
Comment 202 written by Rob on 11 July 2008, at 10:04 AM

It's simply a band width issue. The US has just woken. The rest of the world is out there too trying to access the site. It works. Its just that its too darn popular!
Comment 203 written by Murray on 11 July 2008, at 10:04 AM

I was having the same -9838 error message and tried unplugging several times but nothing would work. But then I decided to be a little more patient. I clicked between the itunes store and iphone tabs in itunes until I didn't get the error message and it just sat there attempting to connect. I left it there and finally my phone was able to connect. My iphone was alive for a few secs but then went into another restore mode. This time a progress bar is on my screen but it's going very slowly. Maybe I'll be good to go when it's done...
Comment 204 written by CPT Awesome on 11 July 2008, at 10:04 AM

I am starting to get angry emails from clients asking why I'm not picking up my phone...
Comment 205 written by mpb on 11 July 2008, at 10:05 AM

Worst. Activation. Design. Ever.

But I do have a table with a short leg, so I could always shim it with my newly-bricked iPhone. Which is nice.
Comment 206 written by finley on 11 July 2008, at 10:05 AM

Mine in no longer "accessing the store". It's just sitting there. Does it need to be "accessing" in order to eventually fix? Or can I just leave it alone after hitting "OK" after getting the 9838 crap?
Comment 207 written by Bill Teague on 11 July 2008, at 10:05 AM

I am getting the error message -9838 too. How frustrating. I guess we will have to wait...I should have known..there would be a problem especially with the new 3g coming out today and also the new 2.0 software. i am just going to play golf and hope it is fixed when I return...FORE!!
Comment 208 written by Mike on 11 July 2008, at 10:05 AM

And AT&T thought in store activations were a good idea... I truly hope whoever bright idea this was gets canned TODAY!!!!
Comment 209 written by Rock on 11 July 2008, at 10:06 AM

It has been saying Accessing Itunes store for about an 30 minutes now.

Should I just wait or continue to unplug and replug the phone back in?????
Comment 210 written by Felix on 11 July 2008, at 10:06 AM

I'm in. After 2 hours of continuously disconnecting and reconnecting with just "slide for emergency" on my phone, it's activated and in the process of Synching. I've got almost all 8GBs used up so it'll be a while. I'm confident it'll go well.
Luck to all!
Comment 211 written by MDS on 11 July 2008, at 10:06 AM

CONFUSCIOUS SAY: iPhone activation like athlete's foot- very irritating.
Comment 212 written by pmi on 11 July 2008, at 10:07 AM

same error here. any help would be appreciated.
Comment 213 written by holly on 11 July 2008, at 10:07 AM

i think if you have the "accessing iTunes Store" screen you should not disconnect. i think that is the goal. if it is spinning on that screen at least something is happening. i think if you are getting the 9838 error and hitting OK you have to eject then reconnect until you hopefully get the "accessing iTunes store" which from reading this board i have the impression can last for 40 minutes but then may work.

others thoughts?
Comment 214 written by Raymond Camden on 11 July 2008, at 10:08 AM

Update: My phone finished syncing. It's definitely 2.0. In iTunes though it is stuck on the 9838 error like everyone else. So I can't manipulate the phone via iTunes yet. But I can call someone. Of course, I've got no one to call right now. ;)
Comment 215 written by Mike on 11 July 2008, at 10:08 AM

anybody wanna grab some food? looks like this may be a while..
Comment 216 written by james on 11 July 2008, at 10:09 AM

anyone who has talked with apple support....what are they telling you???????????
Comment 217 written by gambit on 11 July 2008, at 10:09 AM

BIG thumbs down to Apple on this.

It's one thing to brick my iPod (music), but entirely another to brick my PHONE!

Thanks for nothing...
Comment 218 written by lmb on 11 July 2008, at 10:09 AM

took a long while - with the 9838 error. I did close iphoto. That did not immediately work. Likely the busy server issue. Finally the connection to itunes worked and the phone is restored and working. The sync did take much longer than usual after the connection
Comment 219 written by Nat Wallen on 11 July 2008, at 10:09 AM

One of my table legs is too short... Not anymore :)...

No seriously.... I was able to break into my house with it after I locked my keys inside... so it was not a total loss...
Comment 220 written by gusapple on 11 July 2008, at 10:10 AM

Wait, if I clicked out of the error message, but kept it in the iPhone pane, will it still load up? Or do I need the error message to be up for the page to load in iTunes?
Comment 221 written by Matt on 11 July 2008, at 10:10 AM

i got the same problem, can't be mad though, should have no this was going to happen, we all couldnt wait just one more day. hahahahahaha
Comment 222 written by Rock on 11 July 2008, at 10:11 AM

Well I'm going out to get something to eat. No sense in taking my paperweight with me. Hopefully the bandwidth ferries will wake up around turn my paperweight back into a phone by the time I get back home:)
Comment 223 written by Mike on 11 July 2008, at 10:11 AM

Keep clicking around until you see Accessing iTunes Store.. with a progress bar
Comment 224 written by holly on 11 July 2008, at 10:11 AM

my husband is on line at the meatpacking (14th st NYC) retail store waiting to buy his 3G phone. we are texting and i just asked him to call tech support to ask about the status of the activation server (I'd call, but my phone is bricked!) and i will report back with an update ASAP.
Comment 225 written by faucethead on 11 July 2008, at 10:11 AM

A ray of hope out there... I've [finally] upgraded successfully by just rebooting the iphone on the dock and clicking between iphone and iTunes store. I think it was just patience, faith in karma and luck in getting through a window to the store to finish the upgrade. I still get the error (-9838) due to traffic I assume but I'm current and I have a working phone. Thank to everyone for the company and posts while I sweated this out. To all of you still waiting... hang in there.
Comment 226 written by zeldaprimed on 11 July 2008, at 10:11 AM

ok so i started the process at home...downloading the update...but then started getting all the errors and whatnot

frustrated that i though it was my home network or something on my i end, i proceeded to work and thought id give it a try there. after getting to work i started reading this thread and found out it just wasnt me...

do any of you think thered be a problem if i managed to get it working at work instead of at home where i originally started???
Comment 227 written by Knut on 11 July 2008, at 10:12 AM

ok

this time when i clicked restore itunes decided to restore it to 1.1.4 instead of to 2.0

very intersting

but i have a flight in 1 hr so i just gotta do it...now i just hope it works....
Comment 228 written by art on 11 July 2008, at 10:12 AM

same thing, come on i need my phone back!
Comment 229 written by Rix on 11 July 2008, at 10:12 AM

Same problem. -9838

Did the ringtone thing and then got through only to get a -4 error. Then goes back to square 1.

Love Apple, but come on guys maybe space out each country by one day?
Comment 230 written by Jessica on 11 July 2008, at 10:12 AM

Yippeee!
I finally was able to "access the itunes store" after about an hour. This process requires a lot of patience. My iphone classic is now syncing and operational again. Don't restart or disconnect, just wait it out.

Good Luck!
Comment 231 written by Alex on 11 July 2008, at 10:12 AM

omg!!!!!!!!!! thiss fffffingg sux!!!!!!!!!!!1 whats this ? a 2.0 software update? yay!...[downloaded]....restored to factory settings? wtf! "cannot access to itunes store" wtf! wtf! wtf!....screw you apple!! get this fixed asap!
Comment 232 written by Patrick Reames on 11 July 2008, at 10:13 AM

i was having a similar problem but after re-connecting it several times (and after a bit of time) it gave me a different error "no new activations at this time" tryed again 15 minutes later and it finally started restoring :-p it took a while for it to re-transfer all the music but its done now.. the phone works again.. and i can download apps while on the phone.. they work.. but it wont connnect to itunes properly
Comment 233 written by Rob on 11 July 2008, at 10:13 AM

Holly,s got the right strategy. see 10:07 post. It worked half an hour ago for me and all is beautiful! Got all my mail, all my contacts all the music and SMSs. Have a beer, Be patient. It does work. It is seamless.
Comment 234 written by holly on 11 July 2008, at 10:13 AM

what does this mean:

"rebooting the iphone on the dock"
Comment 235 written by alec Tanner on 11 July 2008, at 10:14 AM

Mine finally updated and is now syncing.
Comment 236 written by pupa-wear on 11 July 2008, at 10:14 AM

i got a new error of -4
Comment 237 written by jules on 11 July 2008, at 10:14 AM

Accessing iTunes Store...

////////////////////////////

after a longish (20 minutes) wait this suddenly changed into: an updated iPhone!

keep retrying the iPhone icon in iTunes until you get to the stage shown above, then -

WAIT & BE PATIENT
Comment 238 written by Stanford on 11 July 2008, at 10:15 AM

This is an even worse disaster than firefox 3.0 launch
Comment 239 written by Raymond Camden on 11 July 2008, at 10:15 AM

App Store tip:

I can browse the app store on my phone, but apparently I was too dumb to figure out how to download an app. If you click on the price (or the word Free) it changes to "Install". Not very obvious IMHO, but I now have an app on my iphone. :)
Comment 240 written by Jeff on 11 July 2008, at 10:16 AM

I've been dealing with this crap for over two hours and don't even get the same error messages.
Comment 241 written by faucethead on 11 July 2008, at 10:16 AM

just restarting the iphone [holding down the top button and the home button] while it's on the dock. I don't think it had much to do with it though. Just patience.
Comment 242 written by GeoffC on 11 July 2008, at 10:16 AM

UK o2 iPhone user here...

Upgrading old iPhone to 2.0.. same problem as everyone else.

Error 9838... currently have a bricked phone.. pain in the rear end.. yes

Whose fault is this.. sucky Apple iTunes.. or o2? or a combination of both?
Comment 243 written by Sara on 11 July 2008, at 10:17 AM

Downloaded the unofficial version that came out last night... and upon iTunes extracting it was forced to restart... Now my MacBook Pro is a paperweight with a permanent blue screen. So... Using a family member's computer to do the update and now all I get is the -9838. I've got 2 very expensive paperweights and am not too happy!
Comment 244 written by Kim on 11 July 2008, at 10:17 AM

As soon as I closed iPhoto, it worked like it should. Coincidence? not sure...
Comment 245 written by Michael on 11 July 2008, at 10:17 AM

Have two iPhones. Both are brick, but I have two of them.

Apple tech support say it's too much traffic for their servers. Might have been smart to release the 2.0 software update yesterday in that case. Didn't Apple realise that all these new 3G phones and the original owners all trying to update at once was gonna cause problems with their servers?

The only consolation I have that I've been able to put my 02 sim card into my old Sony Ericsson and am able to still make calls.
Comment 246 written by Norberto on 11 July 2008, at 10:17 AM

i am also stuck with the error.. that after waited over 30 min accessing the itunes store... now only for emergency till when? pretty bad
Comment 247 written by Brian Marquis on 11 July 2008, at 10:17 AM

Wow guys,

The impatience here is mind boggling. My iPhone is bricked right now as well, but constantly clicking your iPhone only adds to the hits that Apple's site is getting. It's no wonder their server is overloaded.

The fastest way to resolve this, is wait a few minutes before trying again. The world is not going to end if your phone is offline for a couple of minutes or even hours.
Comment 248 written by neighborchris on 11 July 2008, at 10:18 AM

Sam problem. Getting an error 9838. On hold with apple for a half hour. NOT HAPPY :(
Comment 249 written by Sweet Blue on 11 July 2008, at 10:18 AM

Same problem here. If there's any consolation, it's that this is a widespread issue and Apple surely must be scrambling to fix it.

Combined with the MobileMe fiasco, Apple is really OFF THEIR GAME with iPhone 2.0. Seriously, in the words of P.B., how could they make such a colossal blunder????
Comment 250 written by Annie on 11 July 2008, at 10:19 AM

I did have the accessing itunes...then it stopped and now it says I can't connect and to check my network connection....its been about an hour now.
Comment 251 written by Heath on 11 July 2008, at 10:19 AM

Now getting the "accessing iTunes Store" message. been on that screen for about 25 minutes. I think I'll go mess with "MobileMe". Oh, wait... that's not functioning either.

Apple really needs to get some distance between updates, so that not everything is happening in one day. Last I checked there were 364 other days on the calendar.
Comment 252 written by TWillz on 11 July 2008, at 10:19 AM

Same problem here. Been over an hour and still can't use my phone. Lame Apple.
Comment 253 written by Geoff on 11 July 2008, at 10:19 AM

.... I had this nagging voice in my head this morning telling me wait to do the upgrade for my older iPhone... Should've listened. Been a couple hours now trying to connect but just getting the 'network timed out' message. Ugh...
Comment 254 written by Rock & Smile on 11 July 2008, at 10:20 AM

Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug .....
Comment 255 written by robin on 11 July 2008, at 10:20 AM

I just "upgraded" to error 4 from 9838....anyone got this one?
Comment 256 written by Alex on 11 July 2008, at 10:20 AM

Greatly disappointed. For me I guess is ok to not have a phone for a little while, but there are people out there that make their living from their phone.

I understand that for Apple is pretty difficult to predict the amount of downloads and therefore prepare the server loads. Having said that, it is funny how Apple openly complains about the way other companies solve problems.

I am sure Apple will figure it out shortly.
Comment 257 written by adam on 11 July 2008, at 10:20 AM

insult to injury...dot mac doesnt work either, and i need it for work...so no iPhone, no dot mac
Comment 258 written by Nick on 11 July 2008, at 10:20 AM

I keep getting the error message "Network Connection was reset. Make sure you network connection is active and try again."
Comment 259 written by holly on 11 July 2008, at 10:21 AM

what is the mobile me fiasco? the whole reason i want this upgrade in the first place is so that i can finally get my work e-mail (exchange/outlook on a PC) on my iphone and turn in their hideous blackberry that i am currently forced to lug everywhere...
Comment 260 written by Tyler on 11 July 2008, at 10:21 AM

well i waited in line for 12 hours last night and ended up with a 16gb iphone 3g. The people at the AT&T store were having problems activating the phones and no one where i picked mine up was able to activate. So they sent me home and said that i should be able to activate it myself. Well i have been trying for over an hour now and have had no luck. I am also getting error message 9838. If anyone knows what to do please share!
Comment 261 written by Speed on 11 July 2008, at 10:22 AM

Well, you would think that the weekend long startup the first time would of told them to boost the server capability.
Comment 262 written by 9838 on 11 July 2008, at 10:23 AM

AHHHHH I WANT TO USE MY 3G i waited in line for hours.. just to have a brick.... house
Comment 263 written by Mike on 11 July 2008, at 10:23 AM

I love to buy products that don't work. Thanks Apple & AT&T!!! You guys are awesome.
Comment 264 written by Paul Terry Walhus on 11 July 2008, at 10:24 AM

Brickville here too. Or 9838ville. Guess I'll wait out the storm.
Comment 265 written by Tyler on 11 July 2008, at 10:24 AM

Also i was told by a sales rep at the AT&T store that AT&T has enough server power to simaltaneously activate 4 million phones, from the looks of it, those servers arent working right now....
Comment 266 written by damon on 11 July 2008, at 10:24 AM

house!
Comment 267 written by Mario on 11 July 2008, at 10:24 AM

haha its crazy how many people across the nation are going through this right now. im still trying to get mine through the process as well.
Comment 268 written by Matt on 11 July 2008, at 10:24 AM

I just updated to the 2.0 firmware with the original iPhone and this is the error that I get:

We could not complete your iTunes Store request. The network connection was reset.

Make sure your network connection is active and try again.
Comment 269 written by holly on 11 July 2008, at 10:24 AM

Robin, a bunch of us have also seen the -4 error

Knut, mine looked like it was restoring to 1.1.4 as well but i can't tell for sure because without being able to complete the upgrade my phone is stuck in brick mode and i can't access the "About" info
Comment 270 written by Alex on 11 July 2008, at 10:26 AM

this is mind boggling. why are people waiting in a line for 12 hours to buy a phone that will be available every single day starting today? Just to show your friends you were one of the first to buy a 3G iPhone? I will never understand that mindset. You don't have to wait in line like you're buying bread in the former USSR to buy a freaking cellphone...I'm also having the same problem upgrading the software. But maybe I am more patient than the rest. It's not a big deal, I have other phones and once this traffic problem subsides, my iPhone will be updated...today, tomorrow, in a few minutes, in a few hours. It's not the end of the world.
Comment 271 written by Speed on 11 July 2008, at 10:26 AM

My phone is activated and working, but now I can't sinc and upload my contacts etc...

Now I am still getting the error -9838 again.....

Damn upgrades
Comment 272 written by Rock & Smile on 11 July 2008, at 10:26 AM

THE ULTIMATE TRICK TO SOLVE THE 9838 ERROR AFTER UPGRADING IPHONE VIA ITUNES : Wait a few minutes, then plug iphone and try again.

By trying many times a minute, you don't helps servers to manage the colossal amount of users trying to activate.
Example : If 1 000 000 users are actually trying to activate 20 times a minute, the server have to manage 20 000 000 activation request. So, try once an hour, it's really fairplay and democratic.

Cheers,

Seb from FRANCE
Comment 273 written by nunya on 11 July 2008, at 10:26 AM

the error (-4) message has shown up for many people now, including myself. and also, last time i got the "accessing itunes store.." i waited and it gave me error (-4), but now i am back to error (-9838). so i'm going to try and wait for another hour again and then try to do it.
Comment 274 written by damon on 11 July 2008, at 10:26 AM

i like the guy that suggested having a beer. at 10 in the morning.
Comment 275 written by Josh on 11 July 2008, at 10:27 AM

I kept clicking from the iPhone to another selection, then back on the iPhone. Keep dismissing the error message and try again. Took me about 15 minutes for it to go through. I'm up and running again.

Bad, bad, Apple.
Comment 276 written by GW on 11 July 2008, at 10:28 AM

iBrick!
GG apple way to keep us happy
Comment 277 written by Unhappy Camper on 11 July 2008, at 10:28 AM

I thought I was all happy - got to an AT&T store early and only waited 2 hours to get my shiny new phone. Oh, but wait, AT&T couldn't activate it. "Just take it home, plug it in iTunes, and you'll be all set." Yeah. That was 2 hours ago and I'm still getting iTunes errors like many folks here. To add insult to injury, though, AT&T moved my cell service off the old phone onto the new one. Since the new one ain't activated yet and it doesn't seem it will be any time soon, I have NO cell phone service at all.

I expect such shananigans from AT&T, but I really expected better from Apple. Here's Apple launching their new, much anticipated product - one would think that they would have done just a little planning to accommodate the demand. They really blew it.
Comment 278 written by Peter Marreck on 11 July 2008, at 10:28 AM

OK, so now everything's good to go (or so I thought), software 2.0 is installed, -9838 error is gone, phone data is restored, I tried buying a couple of apps on the app store on the phone and none of them finish loading when I run them... I see the startup screen, then it crashes out to the home screen =(
Comment 279 written by Brent Jones on 11 July 2008, at 10:28 AM

Not sure if this is listed in the 100's of comments. If you plug your phone into your computer and hold down the home button for around 30 seconds it goes into a hard reset and will restore from iTunes.

Sadly with the way they are being nailed right now you may still have trouble registering it still because it is looking to confirm you are a authorized AT&T customer.

Wish everyone luck. I am waiting till Sunday to upgrade hoping their problems have been fixed.
Comment 280 written by HERVE DUFRAUX on 11 July 2008, at 10:28 AM

F at pc guy from the mac commercial is getting his revenge and I am super mad at apple for this. I love mac ecept today...

I am on call for work and now I have a brick! I will for sure complaint, this is not acceptable.

The iphone upgrade is as good as steve case's health...The apple is rotten.
Apple guys they try to appear like computer gurus, they are not that cool today...

Are you ready for a class action against apple for ruining your day?
Comment 281 written by Alex on 11 July 2008, at 10:28 AM

Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug ..... Plug .. 9838 - OK .. Unplug .....

thanks for contributing to the problem, jacka$$
Comment 282 written by SMM on 11 July 2008, at 10:29 AM

I was fortunte enough to have upgraded my old iPhone 1.0 to 2.0 YESTERDAY morning,before the servers were swamped. I will say to all of you out there waiting that the wait is worth it.Sit tight and pretty soon you will be playing with all kinds of great free apps from the app store! Good luck,

PS I am sitting here trying to help my father upgrade his phone and the dreade unknown error 9838 is haunting us as well!
Comment 283 written by Rex on 11 July 2008, at 10:29 AM

Start digging this story

http://digg.com/apple/iTunes_is_not_working_for_up...
Comment 284 written by Mike on 11 July 2008, at 10:30 AM

I can't be patient any longer.. ACCESS ITUNES ALREADY DAMMIT
Comment 285 written by Peter Marreck on 11 July 2008, at 10:30 AM

Forgot to mention: DO NOT REPEATEDLY PLUG AND UNPLUG YOUR IPHONE! This puts unnecessary wear and tear on the hardware. JUST KEEP CLICKING BETWEEN YOUR LIBRARY AND THE IPHONE IN THE ITUNES INTERFACE AND HIT "OK" ON ERROR UNTIL THE ERROR DISAPPEARS!

This got me past all -4 and -9838 errors (eventually), but now I still have the issue where new iphone apps won't finish loading (even after a phone restart) and I can't run my shiny new toys!!
Comment 286 written by Rock & Smile on 11 July 2008, at 10:30 AM

Alex : You don't even knows what's an ironical sentence.
Comment 287 written by damon on 11 July 2008, at 10:30 AM

dude!! i got a graphic saying ihone activations are unavail! wtf? hahahahaha
Comment 288 written by Robert on 11 July 2008, at 10:30 AM

Ha, I just got it to connect, no more error. Now I get a message that iphone activations are unavailable at this time. F'n yes.
Comment 289 written by Chris on 11 July 2008, at 10:31 AM

Myself and several other colleagues updated our 1.0 phones yesterday - zero problems.

The iTunes activation servers have been up and down, so that's probably the culprit, not the new software.
Comment 290 written by Ron Naveen on 11 July 2008, at 10:31 AM

What a mess . . . Apple tech says wait. Can't get through to ATT.

Bought the new phone in an ATT store. To the counter at 9:30, they took all my info, signed the new contract, ponied up my CC — but they couldn't connect the new phone to iTunes. "Go home, do it there" — and it's almost 2 hours, now, minutes waiting.

Very crummy anticipation by Apple and everyone concerned.

I've had all the error messages:

-9838

-4

For a while, got the "Accessing i Tunes Store" message, but now . . . just a blank screen. Waiting for lightning to strike.

And worse of all, my old 2G iPhone, apparently because of what was done in-store, is now, totally out of service.
Comment 291 written by JR on 11 July 2008, at 10:33 AM

ok now i got the -4 error anyone knows y?
Comment 292 written by Lee on 11 July 2008, at 10:33 AM

Ok well can I say "me too?" Yes I can ... yes I can.

As well, last night while checking to see if the new firmware was released a bit early, I got the iTunes update and did it. Then, for no good reason, I went to the iT store and bought a few albums. Downloading them was an absolute nightmare - every other song resulted in an error and my mbp spinning its cpus for many minutes at a time.

Let's hear it for capacity planning.
Comment 293 written by Rix on 11 July 2008, at 10:33 AM

Trying to restore my old backup to my iPhone and upgrade to 2.0 later:

http://support.apple.com/kb/HT1808

Anyone else had any luck as an existing o2 customer?
Comment 294 written by Jim on 11 July 2008, at 10:33 AM

I reset my internet settings the TL 1.0 and SSL 3.0 to disabled restarted then reenabled and restarted and it now works. Also set internet security to low.
Comment 295 written by Unhappy Camper on 11 July 2008, at 10:33 AM

Oh, even better... I've been re-trying the iPhone activation and now, instead of error -9838, I get a nice, courteous message - "iPhone activations are unavailable at this time. Please disconnect your phone and try again later."

Apple really screwed this one up. I *_WAS_* an Apple fan-boy, but they've managed to put my customer satifaction in the toilet and then flushed it.
Comment 296 written by mike on 11 July 2008, at 10:33 AM

POSSIBLE SOLUTION....

Ran into same problem as others here..... did a little digging on apple.com.... in the new manual for the new and old iphone... it specifies that you need to use the new version of itunes 7.7 in order to upgrade! .... im trying this as we speak
Comment 297 written by Ads on 11 July 2008, at 10:33 AM

The same freakin error "check your network settings"!!!
Did anyone manage to get the update working??

Adit
Comment 298 written by KMan on 11 July 2008, at 10:34 AM

I didn't find the image capture trick to work...the only thing that did was the brute force method of clicking between the music library and the iphone. After about 100 clicks, and one false alarm, it took. Another quibble about this whole thing is that 9838 is listed as "an unknown error", when it seems pretty clear what the error is. I would have at least appreciated an honest error message (e.g., "iTunes servers are busy, please try again later"), because until I read these posts, I had some concern that my phone was in trouble.
Comment 299 written by Mario on 11 July 2008, at 10:34 AM

just got the "accessing itunes store"!!
Comment 300 written by Alex on 11 July 2008, at 10:34 AM

Alex : You don't even knows what's an ironical sentence.

sorry, my internet irony radar seems to be malfunctioning...

ps: it took me about 4 tries to get my phone working.
very fast 2.0 update, don't know what the problem is there. I was PATIENT. I didn't plug and unplug...do it every few minutes and then just wait a bit.
Comment 301 written by Wade on 11 July 2008, at 10:35 AM

Ok, so I got the -9838 error for a few hours as I updated to 2.0, now it's teasing me and giving me Accessing the iTunes Store bar at top for a few moments and now I get the -4 error - all this after 90 minutes on hold with apple

the apple rep told me they were the same, I am afraid that the -4 error is different, has anyone recovered from a -4 error?
Comment 302 written by damon on 11 July 2008, at 10:35 AM

RIX: thank you. f these f'rs. juvenile, big talking, asswipe know-nothin chumps.
Comment 303 written by kjn on 11 July 2008, at 10:35 AM

has anyone been able to activate in the past hour at all.
Comment 304 written by Alex on 11 July 2008, at 10:36 AM

HAHA People are actually trying to do this update without iTunes 7.7 first???

no wonder things are going to hell right now
Comment 305 written by Mike on 11 July 2008, at 10:36 AM

POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... POSSIBLE SOLUTION... HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE HERE .........

Ran into same problem as others here..... did a little digging on apple.com.... in the new manual for the new and old iphone... it specifies that you need to use the new version of itunes 7.7 in order to upgrade! .... im trying this as we speak
Comment 306 written by Chris on 11 July 2008, at 10:36 AM

Was getting the 9838 error. I unpluged from the dock, held donw the hold keyand went direct to my MacBook. The 9238 error has one away. Now getting hung on accessing iTunes Store. Back to where I was 2hrs ago! Will keep you all posted
Comment 307 written by John May on 11 July 2008, at 10:37 AM

I'm getting the -4 error now after getting the 9838 for 45 minutes.
Comment 308 written by jo on 11 July 2008, at 10:37 AM

i just got error -4 now maybe that is progress
Comment 309 written by jj on 11 July 2008, at 10:37 AM

same...accessing itunes store now for about 10 mins. not cool.
Comment 310 written by Brian on 11 July 2008, at 10:37 AM

All That Is Happening to Me To.....I Think Im Just Gonna Start Breaking Stuff Until It Works ='(
Comment 311 written by Mario on 11 July 2008, at 10:37 AM

like someone suggested earlier, instead of unplugging/replugging the iphone, just hit a different tab on itunes like movies or something then click back on iphone. it just now worked for me doing that.
Comment 312 written by Z on 11 July 2008, at 10:37 AM

Hang in there people. I'm in the UK, and have an original iPhone which had version 1.1.4 of the software on it. I decided to update it to version 2.0 to see what the fuss was about, and it looked like it had wiped my phone. All I had on the phone was the connect to ITunes icon, and iTunes saying there was a network error to connect to iTunes store. After finding this blog, I've been clicking on and off my iPhone for over an hour and finally the install has completed and I have my phone back (notes, txts, contacts etc).

*phew*
Comment 313 written by SteveO on 11 July 2008, at 10:38 AM

ME TOO DAMN IT ALL!!! SAME HANG!!! 2 HOURS and WAITING FOR SUPPORT!!.
Comment 314 written by Rix on 11 July 2008, at 10:38 AM

YES IT'S WORKING Hello 2.0!!!

Sometimes bad things happen so that people can bond - so from that context it was great going through this crisis with such a huge iPhone community! thanks for the tips - in the end clicking on ringtones and iPhone repeatedly did the trick.

Apple always gets it right in the end - just imagine we were relying on Microsoft? We'd be stuck without a phone for months!!!!

enjoy...
Comment 315 written by Joseph on 11 July 2008, at 10:38 AM

I've been trying for about an hour... now it's skipping the 9838 error and giving me the loading the store thing and then it pops me with the -4 error.

I'm just trying over and over...
Comment 316 written by Richard on 11 July 2008, at 10:38 AM

Thankfully I can confirm that once it does connect, the phone is ok. The people who think that they did something (clicked ringtones, closed iphoto, etc) were just seeing coincidences I am sure. All I did was keep trying every once in a while over the last hour.
Comment 317 written by rustedshut on 11 July 2008, at 10:39 AM

Man, I've got iPhone App blue balls of the highest degree... I can download from the App store but, can't finish the firmware update to my Edge iPhone.

Anybody see this Shazam app? If this works as advertised, it should be freaking amazing. You supposedly hold it up to audible music and it determines the song you are listening to. Read the reviews. They're all positive.
Comment 318 written by JR on 11 July 2008, at 10:39 AM

OMG!!!!! i keep getting error -4!!!!!! this is getting really annoying, i can believe apple did this to all of us
Comment 319 written by neighborchris on 11 July 2008, at 10:39 AM

Just connected...anyone else?
Comment 320 written by Matt on 11 July 2008, at 10:39 AM

FIX: w/ phone connected click itunes store
Comment 321 written by Sean Parchem on 11 July 2008, at 10:39 AM

I'm having the same problem. I keep asking myself why I put up with this? How can a company produce such a great product that they know people want and not be prepared for the influx of software updates and the data that comes alone with it? So now I have no cell phone and another "ipod" sitting around. Totally annoyed.
Comment 322 written by Matt on 11 July 2008, at 10:39 AM

Trying <a href="http://www.techcrunch.com/2008/07/10/how-to-fix-an...;.
Comment 323 written by smiley on 11 July 2008, at 10:39 AM

wow... i was so excited to get this update... and now i'm stuck saying "accessing itunes store" i did all of the stuff that folks mentioned in this blog...

awesomeness... :\

i guess i just have to wait even more patiently

- iphone 8Gig EDGE.... macbook 10.5.4 itunes 7.7
Comment 324 written by zeldaprimed on 11 July 2008, at 10:39 AM

HA HA HA HA HA HA.!!!!!!!!!!!!!!

I HAVE NEW IHPNE AND WORKING SOFTWARE!!!!!!!!!!

TAKE THAT LOSERS!!!!
Comment 325 written by JC on 11 July 2008, at 10:39 AM

glad I got mine done when it was leaked yesterday... Sorry you're all having problems.
Comment 326 written by holly on 11 July 2008, at 10:40 AM

for anyone sitting with the "accessing itunes store" screen, don't disconnect! a lot of us have been trying for an hour to get there. the alternative is an immediate 9838 error. i just got the "accessing itunes store" error for the first time in about 90 minutes. i'm expecting it to take a while but i consider this at least a step in the right direction.
Comment 327 written by Victor Robinson on 11 July 2008, at 10:40 AM

Yeah same problem here in Alabama. 9838 message first, now im getting the -4 error message. If i new this would brick my iphone I wouldnt have done this, right now im 30 minutes late for work cause I cant get this phone working...
Comment 328 written by Justin SR on 11 July 2008, at 10:40 AM

Same after getting 9838 for an hour I get -4
Comment 329 written by Brian on 11 July 2008, at 10:40 AM

yeah its working!!!!!!!!
=D
Comment 330 written by observer on 11 July 2008, at 10:40 AM

wtf.. been getting time outs accessing itunes store, I unplugged to plug into my macbook, and right when I plugged into my SLEEPING macbook pro, the iphone lit up and said activated... weird
Comment 331 written by michael black on 11 July 2008, at 10:41 AM

keep trying it eventually will work. Eject phone quit itunes then reopen itunes with phone connected. i did this about 5 times. it worked.
Comment 332 written by Ben on 11 July 2008, at 10:41 AM

After 2 hours and 40 minutes, I finally got through and my iPhone is restoring from backup. What a bitch though!

Don't lose faith, keep trying guys.
Comment 333 written by Lucien Palmer on 11 July 2008, at 10:41 AM

I was tuck with the -9838 error for 20min.

I've been ejecting the iphone from itunes and plugging it back in for 20 min.

The -9838 error is gone, and now I get a -4 error.

Anyone know what -4 is?

Lucien.
Comment 334 written by copleycrew on 11 July 2008, at 10:41 AM

hi people!

IT WORKS EVENTUALLY, I PROMISE!!!

okay so i just waited on the phone with apple for 30 mins and then got cut off. but in the meantime, i just clicked back and forth between purchased songs and "iphone". It kept giving me 9383.

Then i waited 5 minutes and tried again and it went to "Activating iTunes Store" for about 3 minutes. then -4 came up. The next time I tried, it synched and worked.

The whole thing took about an hour from when I first downloaded the update.

so it WILL happen, do not worry and don't bother calling apple.
Comment 335 written by Jerkoff on 11 July 2008, at 10:41 AM

When you click on and off of the iPhone in iTunes - does the progress bar go solid immediately, or is it zebra striped for a bit and then go solid?....

--Frustrated in CT
Comment 336 written by TXNeuro on 11 July 2008, at 10:41 AM

This is hilarious! We are so tied into our technology, it's really crazy. 2 hours without my phone and I'm ready to have a stroke. My i-tunes isn't searching automatically anymore so I don't know if it will work and I'm seeing patients all day long. If I leave the phone plugged into my mac, will it eventually work?
Comment 337 written by Heath on 11 July 2008, at 10:42 AM

Finally updated.
Comment 338 written by lejon on 11 July 2008, at 10:42 AM

Had the same issue for hours, it just finally worked (here in France). I guess Apple added some servers and/or network bandwidth
Comment 339 written by damon on 11 July 2008, at 10:42 AM

-4 error is that apple is -4 degrees of technology from where they SAY they are.
Comment 340 written by Adit on 11 July 2008, at 10:42 AM

Looks like the brute force approach of clicking on/off iphone icon works!! I did in abt 20 clicks!! After that it says "iPhone activated" on the iphone screen.
So its a matter of patience.
Good luck to everyone else. I hope Apple fixes this soon and I hate apple for integrating the stupid activation!!
Comment 341 written by rustedshut on 11 July 2008, at 10:42 AM

Anybody here like pancakes? It's almost 11am CST and I'm hungry for some breakfast. Instead on sitting here at work, not using any apps.
Comment 342 written by smiley on 11 July 2008, at 10:42 AM

well... that didn't work... it's got pass the accessing itunes store part and then the error came up again...

i've been trying to update for almost 2 hours now...

i did the clicking back and forth stuff.. i guess imma do it again until something else happens.

this update better be PERFECT!!!
Comment 343 written by Brian on 11 July 2008, at 10:43 AM

i was totally about 2 break my phone..
i love you guys (inna non-homosexual way)
=]]]]]]]]]
Comment 344 written by jd on 11 July 2008, at 10:43 AM

okay it works now! I shut off everything (itunes/iphone) unplugged and replugged and restarted itunes and iphone. Now seems to be a fully functional iphone.
Comment 345 written by Mike on 11 July 2008, at 10:43 AM

MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7 MAKE SURE YOU ALL HAVE ITUNES VERSION 7.7
Comment 346 written by Mario on 11 July 2008, at 10:44 AM

okkkkk. mine just went through everything and i now have 2.0 installed. only thing it didnt do was sync my music and now i cant get to the iphone screen with the tabs that allow me to choose what to sync
Comment 347 written by michelle on 11 July 2008, at 10:44 AM

Mine is stuck in "slide for emergency" too - if anyone gets through to apple - please post how to fix this. URGH!
Comment 348 written by Chris on 11 July 2008, at 10:45 AM

FYI, I updated iTunes to 7.7 two days ago and still recieved the 9838 error. Once I took it off the dock, hit the home key the update finished I am now running 2.0
Comment 349 written by kjn on 11 July 2008, at 10:45 AM

be discouraged.
I have been working on this for 2 hours and 43 minutes. I have plug in and out. nothing. I have let it sit "accessing the itunes store" 18 times and have been kicked off after 5 to 15 minutes everytime. I have click back and forth onto other things and back to my iphone and waited 5 seconds and waited 5 minutes. nothing. I have reset my iphone, rebooted my mac and turned everything off and on. nothing.

we are doomed.
Comment 350 written by sean Parchem on 11 July 2008, at 10:45 AM

Listen, the guy who posted the iphoto thing just got lucky. That doesn't work at all. My iphoto is completely shut down. I'm so sick of this crap from Apple. I leave in 1.5 hours for a weekend trip with no phone to use.
Comment 351 written by lage-t-willy on 11 July 2008, at 10:45 AM

Listen...I'm an Apple fan too and I am also waiting for my iPhone to complete the update process like many other people around the world. Did any of you really think that there wasn't going to be network slowdowns this morning? Let's be serious. I am not a patient man...trust me...but can only control what we can control. Everyone will get their toys working again soon. Please stop connecting and disconnecting your phones repeatedly as you will cause excess wear on those parts. Go out and get a cup of coffee and relax for a bit...it is Friday after all.
Comment 352 written by holly on 11 July 2008, at 10:46 AM

yeah Mike we all have itunes version 7.7. good lord. that's not the problem.
Comment 353 written by Alex on 11 July 2008, at 10:46 AM

mine just worked woohoo!!!!! be patient peeps
Comment 354 written by Jeff on 11 July 2008, at 10:47 AM

Almost three HOURS! And it is finally restoring.
Comment 355 written by Embeee on 11 July 2008, at 10:47 AM

I just went from an error 9838 to an error 4. Hopefully it will go down to 0 :-)
Comment 356 written by shashank on 11 July 2008, at 10:47 AM

I guess patience will win ... some freakin day ..
Comment 357 written by sean Parchem on 11 July 2008, at 10:47 AM

Itunes 7.7. No kidding. You think these people on the blog are complete idiots. That's the first thing they did. Apple should have known what was coming. It's really horrible planning one their part.
Comment 358 written by holly on 11 July 2008, at 10:48 AM

KJN, i feel your pain. I've been at it for 3 hrs 51 mins and nothing.

also sean is correct, the iPhoto thing is not the problem. my iPhoto has been off the whole time. that's not the problem. the problem is with Apple's servers.
Comment 359 written by Scott Hrdlicka on 11 July 2008, at 10:48 AM

If you are getting the (-9839) or (-4) error when updating your iPod to 2.0... basically just connect your iPod so it displays in iTunes then click between your music library and the iPhone icon. It will take several attempts but when it does connect it goes quickly. (Basically, if it takes more than 5 seconds try clicking back and forth again don't wait around for more than a few seconds)
Comment 360 written by Sk8rCai on 11 July 2008, at 10:48 AM

Here's an idea...email Steve Jobs and tell him to buy Cisco routers and Intel servers!
# Posted By Jeff | 7/11/08 9:55 AM

Shut up nerd.....wait like the rest of us!
Comment 361 written by James Blake on 11 July 2008, at 10:48 AM

I've used a packet sniffer to look at what is happening (full details <A HREF="http://jimmyblake.com">here</A>;. Basically the -9838 is, as someone pointed out earlier, a cannot connect to the iTunes Music Store via SSL.

I've look at the request and response packets via the sniffer and effectively the iTMS server is sending a HTTP Error 500-13 message, which is 'Server too Busy. What this means is there are just too many people trying to connect for the amount of available network connections to the server. iTunes then converts this into the -9838 message we are all seeing.

If you manage to get a progress bar, this means the connection has been established to the iTMS (you are beyond the -9838) and you should leave it to takes its course.

For some people it seems to work (not for me unfortunately) but some are bombing out with a -4 error - which is a timeout. If iTunes doesn't receive the activation response back from the iTMS within a given period iTunes will exit with this error.

So effectively, no matter what you click before you try activation on iTunes will help in the slightest. You just have to keep pounding away until you get a slot and hope that the iTMS can process the activation before it times out.

Annoying thing is that I already have activated my new iPhone 3G once with no problems, but I have to reset it after cocking up the synchronisation and ending up with masses of duplicates.

:(

Good luck guys.
Comment 362 written by Kiwi on 11 July 2008, at 10:48 AM

I got same error... However don't worry...just be patient. The -9838 error finally didn't come up and now itunes is restoring my 16GB iPhone (not 3G)....Whew!
Comment 363 written by nunya on 11 July 2008, at 10:50 AM

hour 3, and still no progress. i have been getting the "accessing iTunes store" several time now, error (-4) and error (-9838) millions of times, and now i am at an accessing itunes screen, lets see if it works this time. it is amazing though, i am going crazy because i can't use my phone and the new upgrade for 3 hours, which isn't that long in the grand scheme of things. thanks for returning my sanity, this thread is awesome =P
Comment 364 written by London-John on 11 July 2008, at 10:50 AM

well still waiting, 9838 basically translates to 'sorry we're busy please try again'! Dont worry it doesnt mean your iphone is briked its just taking forever to activate all the phones (even the lite activation). AT&T in America is taking forever to complete the process and O2 in UK only processed half the orders from the pre-order, they hope to have all pre-orders complete by tonight but I think its unlikely. Thats why you might only be able to do the emergency call even after activation.

Sit tight, you have the iphone and it will sort itself out in next few days!
Comment 365 written by Austin on 11 July 2008, at 10:50 AM

WTF.
Comment 366 written by Drew on 11 July 2008, at 10:50 AM

Just to give you a ray of hope.. after about 3 hrs mine finally started working!!!!!!!!
Comment 367 written by Matt on 11 July 2008, at 10:51 AM

It took me 2 hours but finally got through the connecting itunes store issue. One less trying to connect now guys!
Comment 368 written by Wingchunlover on 11 July 2008, at 10:51 AM

JAmes Blake, you are a awesome, I've been going at this for 2 hours now with no luck, atleast now I understand the technical bs
Comment 369 written by HERVE DUFRAUX on 11 July 2008, at 10:51 AM

Thanks James Blake, that was a constructive post.
Comment 370 written by andrew on 11 July 2008, at 10:52 AM

TRY THIS:

Download any app inside of the iTunes store with your phone disconnected. Then, connect your phone. My phone activated and synched great after hundreds of -9838 error messages.

:)

Good luck!
Comment 371 written by Pradeep on 11 July 2008, at 10:52 AM

I ran the Help > Diagnostics on itunes and i got this.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-07-11 11:45:29.

So there is no problem with itunes store and SSL. I think it is the itunes store that is getting bombarded.
Comment 372 written by Daniel on 11 July 2008, at 10:52 AM

thanks for walking with me this hard but at the end rewarding path!!! I still love my Iphone
Comment 373 written by Jered on 11 July 2008, at 10:52 AM

Hey guys,

I ran into the same problems as you. (First generation iPhone, updated to 2.0, failed during the update, then restored, and couldn't activate.)

I am now able to connect to the iTunes store. It activated my phone and completed the restoration, and I'm happy to say it "restored" it to 2.0.

So, you might want to give activation another shot if you were unable to before!

Good luck!
Comment 374 written by smiley on 11 July 2008, at 10:52 AM

no more 9838!!!!

but... now its -4 error...
Comment 375 written by kjn on 11 July 2008, at 10:54 AM

lage-t-willy you must not have a job. I actually do and I must have my phone for it.
Comment 376 written by Michael on 11 July 2008, at 10:54 AM

Just got it to work. Just keep ejecting and plugging back in. I did it about 4 times. I also toggled between iPhone and the Store.

Good Luck!
Comment 377 written by Jeff on 11 July 2008, at 10:55 AM

So I wonder how long it will take to restore 15GB of data...probably another hour or so.

You can't even leave your computer during the "accessing iTunes Store" phase because I was getting errors every few minutes forcing me to unplug and replug the phone.
Comment 378 written by Kiwi on 11 July 2008, at 10:56 AM

Still restoring.. but I have a blue bar slowly moving. iphone info finally came up on itunes and iphone reads "Sync in Progress instead of the emergency call slider.....Fingers crossed.
Comment 379 written by John May on 11 July 2008, at 10:56 AM

Mine finally updated!!!
Comment 380 written by Apple Support on 11 July 2008, at 10:57 AM

Apple just released a new fix patch on their website for iPhone. The patch fix a problem on the upgrade process from iPhone version 1.X. to 2.0 There is only one requirement, and that is that you need to have iPhone 2.0 or higher installed and also ITUNES VERSION 7.7 HAHAHAHAH ITUNES VERSION 7.7.

Have a good Day
Comment 381 written by HERVE DUFRAUX on 11 July 2008, at 10:57 AM

what is bothering me on this is that apple made a one fit all solution: the new 3g needs to go online to sign up but for the iphone edge, why do we also need to register with the apple store again?

they could have bypassed that online registration and everybody would have been on their merry way. The apple engineers sgould be sent to beijing and run a marathon under the ultra polluted air or I guess they already have a smug a thick smug in their brain...
Comment 382 written by Drew on 11 July 2008, at 10:58 AM

I was just sitting her thinking... I know alot of ya'll still haven't gotten your phones unbricked. I guess I'm blessed that mine finally got reactivated but I find my self ticked off because it has to reload all of my music and such... Its taking forever and all I want to do is just go back to bed. But I can't do that because my phone is my alarm clock. But I guess it could be worse... I could still be sitting here with a bricked phone.
Comment 383 written by lage-t-willy on 11 July 2008, at 10:59 AM

kjn you must be a very grouchy individual. Let me ask you...can you control this situation? Can you, kjn, fly out to CA or where ever the hell Apple's servers are located and fix the issue? Probably not. Therefore all you can do is wait like everyone else and stop griping about it. You are not benefiting anyone with your posts and personal attacks to someone who was trying to be positive.
Comment 384 written by cgramatges on 11 July 2008, at 10:59 AM

UP DOWN UP DOWN LEFT RIGHT LEFT RIGHT B A Select Start...

...oh, wait. That is the code to getting 50 lives in Contra...for the original Nintendo.

...no secret order of "clicking" here.
Comment 385 written by holly on 11 July 2008, at 11:00 AM

here's a question... once you get a slot and the progress bar "accessing iTunes store"... if it is taking like 5 hours and not just immediately working... is that a sign it will probably time out? in other words, for the people now reporting success, how long did you sit on the "accessing itunes store" screen?

(i will never get an answer to this because once the people are successful i am sure they are quickly exiting this board which reminds them only of their last 3 hours of misery)
Comment 386 written by MDS on 11 July 2008, at 11:00 AM

I got your back t-willy.
Comment 387 written by The Other Brian on 11 July 2008, at 11:01 AM

Put your right foot in, take your right foot out...
Comment 388 written by Dominic Cooper on 11 July 2008, at 11:02 AM

I'm having the exact same problem, perhaps we should return them to Apple and get free replacements.
Comment 389 written by geoff on 11 July 2008, at 11:02 AM

Phew! Finally connected and now waiting for everything to sync.... which, is going to take awhile.
Comment 390 written by Mario on 11 July 2008, at 11:03 AM

this is bs. 2.0 is installed on my phone now. i got aim on it, that doesnt even do anything. a white window pops up for a second then im back at home screen. and i cant sync my music and its backed up. its saying "the iPhone, "iPhone" cannot be synched. the file cannot be found"
Comment 391 written by RJ on 11 July 2008, at 11:03 AM

thank you for killing my phone 2.0
Comment 392 written by Mike Kurrle on 11 July 2008, at 11:03 AM

Put your iphone in and you shake it all about... You get really frustrated and throw it out the window, that's what it's all about
Comment 393 written by kjn on 11 July 2008, at 11:03 AM

shut up.
Comment 394 written by Chris on 11 July 2008, at 11:04 AM

Hopefully we look like we are all getting on track!
Comment 395 written by Drew on 11 July 2008, at 11:04 AM

I just kept clicking the iphone in the side bar and letting it try to connect in the background. It would usually beep or something after like 30 seconds and let me know which error it was getting. Then the last time i heard it beep i went to click the iphone again and realized that it was working.
Comment 396 written by Calvin on 11 July 2008, at 11:04 AM

I'm Getting the "We could not complete your iTunes Store request. The network connection timed out." HELP ME
Comment 397 written by Kiwi on 11 July 2008, at 11:04 AM

When it worked, the "accessing itunes store" screen was only up for about 30 seconds. itunes is still restoring music music and videos
Comment 398 written by holly on 11 July 2008, at 11:05 AM

HALLELUJAH IT FINALLY WORKED! I sat on the "accessing itunes store" screen for about 20 minutes.

Now my phone reports Sync in Porgress and I have a box on the iPhone screen that says "Waiting for activation This may take some time." Time? I've got nothing but time!

WOO HOO!
Comment 399 written by James Blake on 11 July 2008, at 11:05 AM

If you've got a connection not timing out with the -4, don't close it. -9838 is that the server cannot accept any connections as there are no sockets free.

-4 is a timeout between the iTMS and iTunes, a connection reset from Apple's enf.

There doesn't seem to be a pattern to when the -4s are appearing yet (it could be some internal process that is a bottleneck within the activation system). If you've got a progress bar and no -4, you may be OK.
Comment 400 written by Wade on 11 July 2008, at 11:07 AM

has anyone had a -4 error and then success?
Comment 401 written by Jon on 11 July 2008, at 11:07 AM

Do you have to have service to activate??
Comment 402 written by r12 on 11 July 2008, at 11:07 AM

I think kjn is right. This is pure stupidity on apples part and we are paying for it.
Comment 403 written by Lou Moriconi on 11 July 2008, at 11:08 AM

PATIENCE!

Just spent 1 1/2 hrs clicking between Error Message (OK) Music and iphone iconw. Sure that server traffic overwhelming.

Relax and get a coffee/tea.
Comment 404 written by HERVE DUFRAUX on 11 July 2008, at 11:08 AM

in conjunction with att pricing, this iphone is so expensive that i expect a better service than today. This is just amateurism. The server may be done but how come they don't have back up servers? They launch a worldwide upgrade and can only support half the population of the vatican!
Comment 405 written by holly on 11 July 2008, at 11:08 AM

wade, i was seeing -4 errors at some point. yes now i have had success.
Comment 406 written by The Other Brian on 11 July 2008, at 11:08 AM

I've experienced 5 cycles (of varying lengths) of the scrolling "accessing the iTunes store" bar, ending in a "-4" error...over the last 45 minutes or so. Just now it stopped scrolling and I have "sync in progress" on the phone. Hope this helps!
Comment 407 written by Matthew Schimenti on 11 July 2008, at 11:09 AM

I had the same problem and the att store told me to either take it to a apple store or call them and we all know that would be pointless. so i just kept clicking on and off of the iphone diskimage on the sidebar and about 15 mins in I got it.

Now everything is working great
Comment 408 written by grampas underwear on 11 July 2008, at 11:09 AM

kjn is right. we should be mad. I would be mad if my plane was delayed.
Comment 409 written by lage-t-willy on 11 July 2008, at 11:09 AM

I'm syncing at this point. 1hr 10 min total. It'll happen...it's lunchtime on the east coast so go and grab a bite to eat. God bless.
Comment 410 written by brendan l on 11 July 2008, at 11:09 AM

ready for the worst, most depressing story?
today i was in line at 2 am for my new phone.
and then AT&T effed up the orders at the apple store and so they couldnt activate phones for a lot of people. and now, installing 2.0 on my old iphone
is totally stalling and i'm stuck on emergency calls mode.

/suicides.
Comment 411 written by smiley on 11 July 2008, at 11:09 AM

still no go.....

the error message doesn't come up immediately anymore... it takes about 5 minutes.. and then it says the same thing... -4

yep

i will definitely post when the success happens... hopefully itll be before lunch...
Comment 412 written by Don on 11 July 2008, at 11:09 AM

See I'm not the only one.. Still stuck on hold with apple
Comment 413 written by DiddyHo on 11 July 2008, at 11:09 AM

Wow...they are still down. That must be some bug!
Comment 414 written by kjn on 11 July 2008, at 11:10 AM

curse you

just kidding.
Comment 415 written by michael black on 11 July 2008, at 11:10 AM

Holly, once i recieved the accessing iTunes store message i left it alone until it reactivated my phone. Before the successful attempt...i just kept trying..the only difference between my final attempt and previous attempts is: on my final attempt i completely ejected my iPhone, Quit itunes and plugged my iphone into a different port, then reopened iTunes.
Comment 416 written by Lucien Palmer on 11 July 2008, at 11:10 AM

I think it worked!

It took about 10 tries of ejecting, restarting itunes, plugging the iphone back in...

The software appeared to install... settings restored... in the process of music and videos restoring...
Comment 417 written by smiley on 11 July 2008, at 11:11 AM

ITS SYNCING NOW!!!

so... now i'm waiting on that... this is fun!!

patience is the key
Comment 418 written by nunya on 11 July 2008, at 11:11 AM

my error (-9838) messages have gone away and now i keep getting the "accessing itunes store" and then error (-4) so i am just going to keep trying till i get the connection and it doesn't time out.
Comment 419 written by HERVE DUFRAUX on 11 July 2008, at 11:11 AM

Grampas, you make me laugh because I am a flight attendant and now if the crew desk calls me to get on your plane, I i can't pick up the phone, my iphone is a brick...

if the plane does not take off it is because bricks dont fly...
Comment 420 written by holly on 11 July 2008, at 11:11 AM

coldfusionJedi

coldfusion, flex, ajax, and stuff

So far iPhone 2.0 is.... DOA

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